In this paper, Quality of Experience (QoE) is used to assess and improve Bank’s customer satisfaction and provide quality of service (QoS) according to their demands. QoE based web platform was developed for the assessment of customer satisfaction. The Eclipse Neon Enterprise Edition was used for the design and development of platform and MySQL database was used for backend database storage. The front interface of the platform provided user facility to enter their complaints and information, which will store in the database. The stored data will be used for the analysis of a particular employee’s evaluations of his performance and behavior with customers. Management can observe the performance of the bank’s employees and can overcome their flaws by providing the required training. If one employee is lacking communication skills and is unable to convey his message to the customer of the bank, then the management can arrange training for improving his/her communication skills. .

Fog computing is extending cloud computing by transferring computation on the edge of networks such as mobile collaborative devices or fixed nodes with built-in data storage, computing, and communication devices. Fog gives focal points of enhanced proficiency, better security, organize data transfer capacity sparing and versatility. With a specific end goal to give imperative subtle elements of Fog registering, we propose attributes of this region and separate from cloud computing research. Cloud computing is developing innovation which gives figuring assets to a specific assignment on pay per utilize. Cloud computing gives benefit three unique models and the cloud gives shoddy; midway oversaw assets for dependable registering for performing required errands. This paper gives correlation and attributes both Fog and cloud computing differs by outline, arrangement, administrations and devices for associations and clients. This comparison shows that Fog provides more flexible infrastructure and better service of data processing by consuming low network bandwidth instead of shifting whole data to the cloud.