Email still plays an important role in today's business communication thanks to its simplicity, flexibility, low cost, and compatibility of diversified types of information. However processing the large amount of emails received consumes tremendous time and human power for a business. In order to quickly deciphering information and locate business-related information from emails received from a business, a computerized solution is required. In this paper, we have proposed a comprehensive mechanism to extract important information from emails. The proposed solution integrates semantic web technology with natural language processing and information retrieval. It enables automatic extraction of important entities from an email and makes batch processing of business emails efficient. The proposed mechanism has been used in a Transportation company.

Natural and man-made disasters pose an ever-present threat to our society. Providing real time information is vital in emergency management. Current disaster information systems only use and manage relatively limited information, such as, within an organization or with a few organizations which have an agreement on information content and format. As a result, a large amount of potentially precious information and natural volunteer workers are ignored. On the other hand, social media have been used by people to propagate emergent situations. Therefore, in this project, we aim to maximally utilize all of the available emergency-related information from various sources of social media to better manage natural and man-made disasters. In particular, we propose a semantics-extended social search engine that can fetch highly relevant information from social media for emergency management purpose.

With the development of mobile wireless technology, more people are using their smart phones to browse Web sites, do social networking, and play online games. However, a significant fraction of people in developing regions are still using simple low-end devices with limited processing and communication capabilities. Access to Internet contents and services is currently available only for Internet-enabled, Internet-capable smart devices. To address this problem, in this paper, we propose a Short Messaging Service (SMS)-based service to enable low-end cell phones to access Internet and Web services. In particular, we designed a service called iTex, allowing users to use Google web services through text messages even if they do not own Internet-enabled and Internet-capable smart devices.