Today, the explosion of information and ever-improving digital connectivity has revolutionized the way business is performed, how organizations work, how the simplest of everyday chores are supposed to be done. A new world order has emerged; with newer, disruptive innovative ideas being incepted at a pace more than anyone could’ve ever imagined only a few decades ago.

Public organizations; just like private ones, had to re-invent themselves in order to sustain and keep up with the increasing expectations of digital and effective public service delivery; From conventional government to E-Government.

Implementation of e-Government solutions and strategies has become the topmost prerequisite of good governance in today’s globalized world, yet it remains a challenge in most of the developing countries including Pakistan. Despite countless efforts of the federal and provincial government in trying to go paperless, there remains a gap between the government and citizens, in the context of service delivery and between government employees and administration in the context of effective business process transformations. This paper aims to:

•Study different models and indexes devised by scholars and organizations worldwide

•Current implementations and the reasons behind their success or failure; based on interviews with people engaged in implementations of different digital solutions.

•Study key contrasts in current and proposed business processes and their implications

•Study key contrasts between ICT implementation strategies adopted by different counties

•Identify recommendations and options for the government including institutional and cultural reforms for effective business transformation and service delivery

•Engage with the people directly involved with the current and previous implementations of e-government applications in the country to provide the crux of all the challenges faced in different parts of the country.

•Act as a roadmap for future ICT implementations in the country.