Due to the widespread use of modern information technologies in many countries, government agencies and individual companies are trying to assess the trust, reputation and behavior of citizens on the basis of personal data. Such assessment is called a social credit. Based on Chinese experience, this article identifies the impact of the Social Credit System (SCS) on the behavior of citizens and the problems that it poses in society. The purpose of the study is determine the importance of SCS in the formation of e-government. For this purpose, the principles of SCS “warning and punishment” were studied and key indicators used in the system were identified. Suggestions were developed to improve the effectiveness of SCS and prevent damage to the reputation of a law-abiding citizen by the system. The assessment of citizens on the basis of social credit allows you to get an information about not only the behavior of each person in the country, but also get an information about the general social situation in society. The presence in a society of a large number of citizens with a high credit rating can be an indicator of high quality of life in society. It can also be an indicator of the correct management of society and state.