Information and Communication Technology (ICT) has significantly improved the educational environment to higher degrees. The teaching and learning methodologies have been changed to greater extends to motivate the instructors and learners. The learner’s satisfaction on these ICT innovations depends on their impact in day to day knowledge gaining processes. This paper discusses some major ICT factors that influence the Omani learners and their corresponding satisfaction levels. This research also identified that these technological innovations motivate the learners in self-learning and in future continuing education. The study identified that the overall significant development educational processes and encouragement in the learning processes by information and communication technology innovations have higher impacts on the learners’ satisfaction.

The current educational processes need various tools and technological supports in order to attain the required level of knowledge. The learning processes have been simplified with the help of different resources including internet resources. The usage of internet resources usage depends on the learner’s requirements in the field of study. This research had identified the significant impacts of the specialization of the learners on the internet resource usage. Also, the paper identified some specializations that have major influences in using such internet resources in learning processes. The study had been conducted in Omani undergraduate student’s environment with respect to selected specializations. The specialization impacts on the frequency of using internet resources, places of searching and purpose of using internet resources in the learning processes were analyzed using conditional probabilities and impacts had been identified with the help of decision tree diagram. The results showed that the students studying Information Technology specialization had greater impact in using internet resources in their learning processes compared to others at undergraduate levels.

Currently due to high awareness and quality audits, the higher education institutions have made to keep a track on various performances of the institutions. One such most important activity that has to be analyzed and evaluated is Instructor’s classroom performance. As the students are the main stakeholders of the educational process, their concerns over the instructor, teaching pedagogies and methodologies, assessment techniques need to be collected and analyzed for achieving the institution’s goals and objectives. The students shall give their opinions related to the various performance indicators of instructor.In general, the higher education institutions use various techniques to evaluate instructor’s performance in the classroom from the students. The latest technological developments help in data collection using web technologies. Online system with required questionnaire and attributes will help the higher education institutions in easy data collection. Apart from that the students shall give their opinions without any fear from any place and at any time. In this paper, we have identified the major factors and users of an instructor online evaluation system. Also, we have proposed a model for such system with subsystem interface, entity relationship diagram and context diagram.

The business activities are highly incorporated with the technology development and need to be updated periodically. Business activities have made the technology to be more creative and innovative. The organizations need to integrate their business activities into a single system to achieve their aims and objectives successfully. Various studies are already conducted in integrating such business activities as Business Process Management System. In particular, various management systems are available in the market to integrate the educational business processes. The educational business processes are changing due to the various international bench markings. The educational business processes perspectives could not be met exactly to the requirements in some of the available software. As the currently available systems suits to some of the educational institutions in particular region of the world, there are needs to review them to the current requirements. This paper identifies the gaps between the current potential educational requirements and availability of educational business processes management systems. The major impact factors of the educational processes are identified and based on the findings a model has been proposed.